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About Us

Redeyefrog your online source for electric cigarettes, e-liquids and much more

Misuse and Safety

Telephone lines open from12 - 4:30pm Mon - Friday, closed Saturday and Sunday.

Orders placed before 4:15 will be sent the same day.

You MUST be OVER 18 to use or buy from this site!

1 We have a policy of not selling Goods to any person whom we believe may be under 18 years of age or whom we believe may misuse the Goods.

2 You confirm that you are the named purchaser and at least 18 years of age, and understand that you will be committing an offence if you provide false information to us.

3 You confirm that you do not propose to misuse the Goods or to supply the Goods to anyone you believe (i) may be under 18 years of age, or (ii) may misuse the Goods.

4 We reserve the right to refuse to sell our Goods to any person who we suspect may misuse them.

5 We reserve the right to refuse to sell our Goods to any person who we suspect may supply the Goods (i) to persons under 18, or (ii) to persons who may misuse the Goods.

6 We reserve the right to refuse to sell or to limit the number of Goods sold to any person.

7 Without prejudice to the generality of clause 8.5 or any defences which may be available to us

Red Eye Frog is a specialist mail order web site for use by responsible adults over the age of 18. Please be sensible with any products bought from our site, keep out the way of children or anyone who may be offended by the item.

This site is not to be used by anyone under the age of 18. The customer in using this site, states he/she is aged 18 or over. Redeyefrog.com will not knowingly sell it's products to anyone under the age of 18.

The customer must understand that many of the products offered by Redeyefrog.com are only sold for the intended use as botanical specimens for herbarium collections or legitimate botanical research, and for use as an incense or ornamental purposes. The customer must also understand that our products are not intended for human consumption. Redeyefrog reserves the right to refuse to sell any product that is for use for any other reason other than those stated above. "Redeyefrog" can accept no responsibility for the result of the use or misuse of any of the products displayed within this site or of any product we have supplied or for any incidental, consequential, special, or similar damages. The customer automatically accepts all responsibilities and is liable for any damage or injury caused by improper use of the product, including ingestion, or action taken by the purchaser in reliance on information or views either verbal or in literature, purchased from Redeyefrog.com.

All information is supplied for educational, historical and scientific purposes only. It is not guaranteed to be factually correct. It is not our intention to condone, promote or incite the use of illegal or controlled substances. This website or forum should in no way be used to promote political or illegal activities. There may be certain substances and products advertised within this site may not be legal in all countries. We would request that all customers check the laws of their country before ordering products from our website. In no way do we wish users of the site to fall foul of laws regarding controlled substances.

Redeyefrog does not wish to induce any persons to act in conflict with their national law and cannot be held responsible for those who do.

By continuing to use this site and the placing an order with us, the customer agrees to the above terms and conditions stated.

Here at Redeyefrog we carry most items in stock at all times, and we aim to ship all orders the same say (orders placed before 4:15pm) via the method you select.

We get great feedback about our service, and we have a good base of regular customers.

We are comited to providing you the customer, the best products at the best prices all backed up with the best service.

Order can be placed online 24 hours a day.

If you have any comments, questions, or suggestions, please get in touch

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details.

Please note we can only accept payment via direct bank transfer. You will recieve an email with our bank details after you have completed the checkout .

Shipping And Handling

There are a few different options available for shipping.

Standard - Normally either first class post, or Recorded first class post at our discretion.

Royal Mail Special Delivery - Guarantees the item will be there next day by 1pm. If the item is required very urgently, use this option, and call us to check stock.

All orders are sent in discrete packaging, either plain brown padded bags, or brown cardboard boxes. We don't stick any markings on the packages.

We never sell on any of our sales data and the machines are cleared on a regulare basis.

Delivery Schedule

We try and keep everything in stock, and orders placed before 4:15pm will be shipped the same day, by the method you selected. See shipping and handling for shipping methods.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security

Guarantee Guarantee

If you are not satisfied with any of the products, please notify us within 14 days, and return the goods to us.

Please send products back as they were received.

We will not replace any products after 3 months.

If product cannot be repaired or replaced we will give you credit note or a refund.

Please make sure that you have clearly read any instructions that may have come with the product, or may be displayed on our website, as products found not to be faulty when they come back to us, will be sent back to you at your cost. Please note that our return policy also applies.
Reaching Us

If for any reason you would like to get in contact. We have a team of friendly and knowledgable staff who will help you with any problem or enquiry. To contact us please send us an email, link at the bottom of the page.

Privacy Policy Red Eye Frog do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

FAULTY GOODS

Please return to us with a note of your order number. As soon as we have the faulty item we will arrange a replacement to be sent out or a refund.

You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Royal Mail Recorded First Class or an over night courier.

Returns

If on receipt the goods are faulty then please take the following steps:

Complete the return form enclosed with goods and send back within 14 days of receipt

Please pay the return postage and send back by recorded delivery so you have a proof of posting

We can repair a faulty product within the first 3 months (or replace it depending on the fault)

If the item is in stock we will replace it immediately. If not we will give a credit note or a refund with postage

Postage will not be charged on replacement/repair of faulty goods

If on receipt you are not happy with your goods please take the following steps:

Complete the return form enclosed with goods and send back within 14 days of receipt

Goods must be returned in the same condition as they were received

Remittance Terms We only accept payment via direct bank transfer